From:                              route@monster.com

Sent:                               Thursday, December 29, 2016 6:19 AM

To:                                   hg@apeironinc.com

Subject:                          Please review this candidate for: csr dallas

 

This resume has been forwarded to you at the request of Monster User xapeix03

Wesley Roberts 

Last updated:  04/07/16

Job Title:  no specified

Company:  Apeiron, Inc.

Rating:  Not Rated

Screening score:  no specified

Status:  Resume Received


Hurst, TX  76053
US

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Resume Section

Summary Section

 

 

RESUME

  

Resume Headline: Looking to Jump Into the IT Field

Resume Value: p69gav6pmvgckncc   

  

 

Wesley Roberts

1716 Sotogrande Blvd| Hurst, TX 76053 | 817-962-9077 | wesley.robert@hotmail.com

 

Summary

I have been interested in electronics and computing all of my life. From a young age I have been interacting with computers. I’m always striving to educate myself about upcoming technologies. I've had years of experience building, repairing, and diagnosing computers.

 

Education

Macomb Community College

Computer Systems Networking and Telecommunications 2013-2014

 

·           Basic Networking

·           Introduction to Computers

·           Computer Repair

·           Biology

 

Skills & Abilities

Computer Repair

 

·           Seven years hands-on experience in diagnosing and troubleshooting computer problems

·           Highly skilled in installing and configuring systems

·           Able to install windows, antivirus applications, updates, and drivers

·           Able to diagnose and repair desktops, laptops, and peripheral devices

·           Skilled in taking apart and re-assembling computer systems

·           Achieved building a PC from scratch

·           Perform preventive maintenance by installing prudent software, hardware, and by cleaning

·           Advanced knowledge of computer hardware and software

·           Able to work with different types of operating systems

RELATED SKILLS

 

·           Advanced troubleshooting skills

·           Tech-Savvy

·           Basic knowledge of networking

·           In depth knowledge of Mac and Windows

·           Acceptable knowledge of Microsoft Office

Communication

 

·           Excellent communication, interpersonal, and time management skills

·           Proactively participated in group projects and assignments

 

 

 

 

Work Experience

 

Sykes Enterprises | Customer Contact Management Solutions August 2015 – Present

 

·           Worked in a call center environment

·           Assisted customers with questions or concerns, identified the issue, and guided the customers to their solution using terminology and illustrations
that they would find easy to comprehend

·           Tier 1 technical support

·           Contracted to work for Apple and Pearson Educational

 

 

 

 

 

 

 

 

Walmart Overnight Stocker February 2015 – August 2015  (7 months)

 

·           Stocked shelves in a timely matter

·           Worked as a team to complete tasks on time

·           Helped customers locate items

·           Gave customers advice on items to buy

·           Developed outstanding communication and people skills

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



Experience

BACK TO TOP

 

Job Title

Company

Experience

Call Center Tech

Sykes Enterprises Incorporated S.L.

- Present

 

Additional Info

BACK TO TOP

 

Desired Salary/Wage:

11.00 - 14.00 USD yr

Current Career Level:

Student (Undergraduate/Graduate)

Date of Availability:

Immediately

Work Status:

US - I am authorized to work in this country for any employer.

Active Security Clearance:

None

US Military Service:

Citizenship:

None

 

 

Target Job:

Target Job Title:

PC Technician

Desired Job Type:

Employee

Desired Status:

Full-Time

 

Target Company:

Company Size:

Industry:

Internet Services
Computer Hardware

Occupation:

Customer Support/Client Care

·         Technical Customer Service

IT/Software Development

·         Desktop Service and Support

 

Target Locations:

Selected Locations:

US-TX-Fort Worth

Relocate:

No

Willingness to travel:

No Travel Required

 

Languages:

Languages

Proficiency Level

English

Fluent